Privacy Policy

Effective Date: July 13, 2024

Ezzi Ees Ltd (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, services, and products. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

a. Personal Information:

  • Name
  • Email address
  • Phone number
  • Address (billing and shipping)
  • Payment details (processed securely through third-party payment gateways)

b. Non-Personal Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Website usage data (via cookies and analytics tools)

c. Sensitive Personal Information:

We do not intentionally collect sensitive personal information unless required for specific services, and only with your explicit consent.

2. How We Use Your Information

We use the information collected for the following purposes:

  1. To Provide Services:
    • Process and deliver your orders.
    • Handle inquiries and provide customer support.
  2. For Communication:
    • Send transactional emails (e.g., order confirmations, shipping updates).
    • Provide updates, promotions, or newsletters (with your consent).
  3. To Improve Services:
    • Analyse website usage to enhance functionality.
    • Personalize user experiences.
  4. For Legal Compliance:
    • Fulfill legal obligations and enforce our terms and policies.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

a. Service Providers:

  • Third-party companies that assist with payment processing, shipping, marketing, or website analytics.

b. Legal Obligations:

  • When required to comply with legal processes, regulations, or court orders.

c. Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality.
  • Understand user preferences and improve services.
  • Provide targeted advertisements.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure servers and encryption.
  • Regular security audits.
  • Restricted access to sensitive data.

However, no system is completely secure. We encourage you to take precautions, such as using strong passwords and keeping login credentials confidential.

7. Your Rights

You have the following rights regarding your personal information:

a. Access and Correction:

  • Request access to your data or correct inaccurate information.

b. Data Portability:

  • Request a copy of your data in a commonly used format.

c. Deletion:

  • Request deletion of your data, subject to legal and contractual obligations.

d. Opt-Out:

  • Opt out of marketing communications at any time.

e. Objection:

  • Object to the processing of your data for certain purposes.

To exercise these rights, contact us at [email address]. We will respond to requests within the legally required timeframe.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

10. International Data Transfers

As a UK-based company, we may transfer your data to service providers located outside the UK or EEA. In such cases, we ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Ezzi Ees Ltd
info@ezziees.com
+44 7568 937132
15 Plumstead Road, Woolwich London UK. Se18 7BZ

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